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Basic, Pro, Business, and Enterprise all monitor compliance — here's what actually changes between them, beyond just the device count.

How PDF reports work: the three report types, why they're generated on demand for a specific date, and who can and can't download them.

A plain-language walkthrough of what our free scanner checks, how to read your results, and what a pass/fail rating actually means for your compliance.

How to view or download an invoice, why they're proxied through our server instead of linking to Stripe directly, and who can reach this page.

What actually happens between picking a plan and landing on your dashboard: account creation, email verification, and Stripe checkout, in order.

What Manage Billing actually opens, what you can do there, and how those changes make their way back into your account.

Upgrading or downgrading takes effect immediately, not at your next billing cycle — and nothing you configured ever gets deleted, only hidden until you're back on a plan that includes it.

CIPA, UK Safer Internet, Friendly WiFi, and Custom scans don't all test the same thing. A breakdown of which categories each standard covers and why.

Group category profiles are Enterprise-only and don't reach installed-agent devices. Fleet-wide and per-device profiles aren't usable yet, even though the plans that include them are.

Scan Now and Scan All Devices don't scan anything by themselves — here's what actually happens between the click and the results showing up.

Where to assign devices to a group, what happens when a device is already in a different group, and why there's no direct unassign button.

For devices that can't run the agent — phones, TVs, guest laptops — a one-time browser check gets it onto your dashboard without installing anything.

Device groups are a Pro-and-above feature. What creating one actually sets, what deleting one does to its devices, and who can do either.

Dashboard and Overview are two separate pages in your nav, both showing fleet data. Here's what actually differs between them.

Offline, new device, device rejected, plan changed, weekly digest, score threshold — what triggers each, and why they always email the account owner.

What each link on the Support page actually opens, how the request form works, and the one thing it doesn't do yet: send attachments.

One command per platform installs the agent as a background service. Here's what each install actually sets up, and who on your team can even reach this page.

How to invite a team member, the seat limits by plan, and exactly what Admin, Technician, Viewer, and Billing can each see.

Your Profile page shows billing identity from Stripe; your Security page is where username, password, and email actually get changed. Here's the difference.

Whether you signed up with a password or with Google changes more than the login button — here's what's actually different about your account.

Removing a device from your dashboard is permanent — here's what --reset actually does, and why the machine comes back as a brand-new device.

The device details page: two different scoring thresholds on one screen, the Type field's fallback, and how to read the scan history table.

What the activity log shows, what the type badges and date filter actually do, and one filter that doesn't work the way its label suggests.

Active, Warning, Stale, Offline, Paused, Browser Check — what each status badge on your device list actually means and when it changes.

Where to create a threshold alert, what each field does, and why the frequency option doesn't currently change anything.

How 2FA setup actually works, what trusted devices remember and for how long, and what clearing them or disabling 2FA actually does.

What each of the six alert emails actually says, what it links to, and the next step it points you toward.

Inviting a team member with access to only certain device groups restricts more than the device list — here's exactly what it does and doesn't limit.

The bell pools four real sources, not a dedicated notifications feed — what each one shows, and why the badge number and dropdown can disagree.

Two situations both show Offline, only one ever emails you, and a crash-looping agent can go unnoticed. What to check, in order.

The API Keys page doesn't manage keys — it shows your license key, which doubles as your API credential. Here's what it does, who can see it, and how it's used.

Your results page shows a single Filtering Detected status: Active, Partially active, or Not filtered. Here's exactly what each one means.

Your dashboard's compliance percentage goes by different names on different pages. Here's how it's actually calculated, from a single device's score up.